| ACM TESTER | |||
| Software | ACM Requirements [Sidekick] | Your PC | Test Result |
| Javascript | Enabled | Enabled |
Failed |
| Operating System | - Windows XP or higher versions - Model Login doesn't work on any MAC Machine |
Failed | |
| Browser | - Should work on any browser version | Passed | |
| Java | * Old Sidekick : [ 1,6,0,13 ] Java Version 6 Update 13 - Click Here to download Java 6 Update 13 * New Sidekick : [ 1,7,0,0 or higher ] Java Version 7 - Click Here to download Latest Java. |
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| Hardware & Internet Speed Requirements | |
| Hardware | Pentium-class machines or Higher |
| Internet Speed [Please take the SPEEDTEST below] | 56kb modem connection or higher |
| If you PASSED ALL the ACM technical requirements but you still have technical issues, refer to the following links: | |
| * Can't login ? Common Errors are: - Unable to launch application or Unable to launch Sidekick - Sorry our current system us currently unavailable - Can't authenticate User >> Click here, on how to FIX. * Java Problems ? Common Errors are: - Error handling capture/show/upload: java.lang.nullpointer exception - ERROR: cannot open camera;java..lang exception unable to connect to capture device dimension must be 320 240 >> Click here, on how to FIX. * No Video ? Click here, on how to FIX. | |
| ASIANLIVE TESTER | |||
| Software | AsianLive Requirements [Flash Video] | Your PC | Test Result |
| Javascript | Enabled | Enabled |
Failed |
| Operating System | - Windows Vista or higher versions - Apple OS X Snow Leopard or newer |
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| Browser | * Latest and updated version - Mozilla Firefox > How to update? Click HERE - Google Chrome > How to update? Click HERE * We don't recommend Internet Explorer |
Unknown | |
| Adobe Flash | - Plugin version 11.0 or higher - Preferably the latest version available |
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| Hardware & Internet Speed Requirements | |
| Hardware | - Dual Core or Higher - CPU 2GB of Ram - Flash-compatible webcam |
| Internet Speed [Please take the SPEEDTEST below] | 1mbps of upload bandwidth or higher |
| SPEED TEST | |
| Instructions | - Before you begin to test your internet speed, you MUST close all programs running. - Click the link below to start Speed Testing - Wait for the BEGIN TEST button to appear - Then click BEGIN TEST and wait for the DOWNLOAD SPEED and UPLOAD SPEED results - Then click "TEST AGAIN" button, you should repeat the testing thrice. You'll get the final results from the last testing. |
| Pointers | - For Asianlive: you should atleast get 1.0 mpbs for download speed and 1.0 mbps for uploaded speed. If the download result is less then 0.85 and upload result is less than 0.50, you will probably encounter issues on ASIANLIVE because you didn't reach the minimum speed requirement. - For ACM : You should atleast get 0.56 for upload and download speed OR higher. |
| SPEED TEST HERE | |